dreamjilo Privacy Policy

1. Introduction

dreamjilo ("dreamjilo," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses our online casino and sports betting platform. This Privacy Policy describes how dreamjilo collects, uses, stores, shares, and protects your personal information when you access or use the dreamjilo website and all associated services (collectively, the "Platform").

dreamjilo operates in the Philippines and processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as overseen by the National Privacy Commission (NPC). We take our obligations under Philippine data privacy law seriously and have implemented appropriate technical and organisational measures to safeguard your information.

This Privacy Policy should be read together with the dreamjilo Terms & Conditions, which govern your use of the Platform. Capitalised terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, dreamjilo is the personal information controller in respect of the personal data it collects from players using the Platform. This means dreamjilo determines the purposes and means of processing your personal data.

If you have any questions about how dreamjilo handles your personal data, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer using the contact details provided in Section 15 of this Policy.

3. Personal Data We Collect

dreamjilo collects the following categories of personal data from players:

3.1 Identity and Contact Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (for age verification — dreamjilo is strictly 21+ only);
• Philippine mobile number and email address;
• Residential address in the Philippines;
• Government-issued ID details (e.g., PhilSys ID, passport, driver's license, SSS/GSIS card) submitted for KYC verification.

3.2 Account and Gaming Data

• dreamjilo username and account credentials (passwords are stored in encrypted form and are never accessible to dreamjilo staff);
• Gaming history, including games played, bets placed, wagers, wins, and losses;
• Sports betting activity, including markets selected, odds accepted, and settlement outcomes;
• Bonus and promotion activity, including offers claimed and wagering progress;
• Session data, including login times, session duration, and device information.

3.3 Financial Data

• Payment method details (e.g., GCash mobile number, PayMaya account, bank account name and number for BPI, BDO, or Metrobank transfers, or masked card details for Visa/Mastercard);
• Deposit and withdrawal transaction history, including amounts, dates, and payment references;
• Account balance information.

3.4 Technical and Usage Data

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Pages visited on the dreamjilo Platform and features used;
• Referring website or source through which you accessed the Platform;
• Cookie identifiers and similar tracking data (see Section 8).

3.5 Communications Data

• Records of your communications with dreamjilo customer support, including live chat transcripts and email correspondence;
• Feedback, complaints, and dispute records;
• Responses to surveys or promotions where you have voluntarily participated.

4. How We Collect Your Data

dreamjilo collects personal data through the following means:

• Direct collection: Information you provide when registering a dreamjilo account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs;
• Third-party sources: Identity verification data from KYC service providers; payment confirmation data from payment processors such as GCash, PayMaya, BPI, BDO, Metrobank, and card networks; fraud prevention data from third-party risk management services.

5. How We Use Your Personal Data

dreamjilo uses your personal data for the following purposes:

6. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, dreamjilo processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and provision of gaming services;
• Legal obligation: Processing required to comply with applicable Philippine laws, including KYC obligations, anti-money laundering requirements, and gaming regulations;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and platform improvement, where these interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have given your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Sharing Your Personal Data

dreamjilo does not sell, rent, or trade your personal data to third-party marketers. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard, for the purpose of processing your deposits and withdrawals;
• KYC and identity verification providers: Third-party services that assist dreamjilo in verifying your identity and age in compliance with our regulatory obligations;
• Fraud prevention and risk management services: Third-party providers that help dreamjilo detect and prevent fraudulent activity and money laundering;
• IT and platform service providers: Cloud hosting, data storage, and software providers that support the operation of the dreamjilo Platform, all of whom are bound by confidentiality obligations;
• Regulatory and law enforcement authorities: Philippine government agencies, including PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and law enforcement bodies, where disclosure is required by law or regulation;
• Professional advisers: Lawyers, auditors, and accountants where necessary for the conduct of dreamjilo's business, subject to professional confidentiality obligations.

8. Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit the dreamjilo Platform. They help us recognise your device, remember your preferences, keep your session active, and understand how you use the Platform.

8.2 Types of Cookies We Use

• Essential cookies: Required for the Platform to function, including session management and security. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience.
• Analytics cookies: Help us understand how players use the dreamjilo Platform so we can improve its performance and features. Data collected is aggregated and anonymised where possible.
• Marketing cookies: Used to deliver relevant promotional content about dreamjilo. These are only placed with your consent.

8.3 Managing Cookies

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the dreamjilo Platform. For marketing cookies, you may withdraw your consent at any time by contacting our support team.

9. Data Retention

dreamjilo retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements. The following general retention periods apply:

• Account and KYC data: Retained for the duration of your dreamjilo account and for a minimum of five (5) years following account closure, in accordance with Philippine anti-money laundering regulations;
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction;
• Gaming activity records: Retained for a minimum of three (3) years from the date of the activity;
• Customer support communications: Retained for two (2) years from the date of the last communication;
• Marketing consent records: Retained until you withdraw consent and for a reasonable period thereafter as evidence of your consent.

When personal data is no longer required, dreamjilo will securely delete or anonymise it in accordance with our data retention and disposal procedures.

10. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by dreamjilo:

• Right to be informed: The right to be told how your personal data is being collected and processed — which this Privacy Policy fulfils;
• Right of access: The right to request a copy of the personal data dreamjilo holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible;
• Right to lodge a complaint: The right to lodge a complaint with the Philippine National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the dreamjilo Data Protection Officer using the details in Section 15. We will respond to all verified requests within thirty (30) days in accordance with the Data Privacy Act.

11. Data Security

dreamjilo implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the dreamjilo Platform;
• Encryption of sensitive data at rest, including passwords (which are stored using one-way hashing and are never accessible in plain text) and financial information;
• Strict role-based access controls limiting access to personal data to authorised personnel only, on a need-to-know basis;
• Regular security assessments, vulnerability scanning, and penetration testing of the Platform;
• Multi-factor authentication requirements for administrative access to systems containing personal data;
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

While dreamjilo takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, dreamjilo will notify you and the NPC in accordance with applicable requirements.

12. Children's Privacy

The dreamjilo Platform is strictly intended for individuals who are 21 years of age or older. dreamjilo does not knowingly collect personal data from individuals under the age of 21. If dreamjilo becomes aware that personal data has been collected from a person under 21, it will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered a dreamjilo account or provided personal data to us, please contact our support team immediately so that we can take appropriate action.

13. Third-Party Links

The dreamjilo Platform may contain links to third-party websites or services for informational purposes. dreamjilo is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies solely to data collected by dreamjilo through the Platform.

14. Changes to This Privacy Policy

dreamjilo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. Material changes will be communicated to registered players via the email address on file or through a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the dreamjilo Platform following the publication of any changes constitutes your acknowledgement of the revised Policy. If you do not agree with any changes, you should cease using the Platform and may request account closure by contacting our support team.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dreamjilo handles your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the dreamjilo Platform
• Response Time: We aim to respond to all data privacy enquiries within 30 days

For more information about your rights under the Philippine Data Privacy Act, or to file a complaint, you may contact the National Privacy Commission (NPC) directly. For information about the terms governing your use of the Platform, please review our Terms & Conditions.